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Refund and Returns Policy for Cafe Pizza Corner

Effective Date: 17 July 2025
Last Updated: 17 July 2025

This Refund and Returns Policy complies with the Consumer Protection Act, 2019 and other applicable Indian laws.

1. General Information

Cafe Pizza Corner is committed to providing quality food and excellent service. This policy outlines the conditions under which refunds and returns are processed.

2. Eligibility for Refunds

2.1 Refund Conditions:

  • Order cancellation before preparation begins

  • Quality issues with delivered food

  • Incorrect order delivery

  • Non-delivery within promised time frame

  • Food safety concerns

2.2 Non-Refundable Items:

  • Orders that have been partially or fully consumed

  • Orders cancelled after preparation has begun

  • Custom orders prepared as per specific requirements

3. Refund Process

3.1 How to Request a Refund:

  • Contact us immediately at [email protected] or +91 0495 280 3960

  • Provide order details and reason for refund

  • Submit photographic evidence for quality issues (if applicable)

3.2 Refund Timeline:

  • Online Payments: Refunds processed within 5-7 business days

  • Cash on Delivery: Refunds processed within 3-5 business days via bank transfer

  • Digital Wallets: Refunds processed within 24-48 hours

4. Quality Assurance

4.1 Quality Issues:
If you receive food that is:

  • Spoiled or contaminated

  • Not as described

  • Cold or improperly prepared

  • Missing items from your order

We will provide a full refund or replacement at no additional cost.

5. Cancellation Policy

5.1 Before Preparation:

  • Full refund if cancelled before food preparation begins

  • Cancellation requests must be made within 2 minutes of order placement

5.2 After Preparation:

  • No refund available once preparation has commenced

  • Exceptions made for restaurant errors or quality issues

6. Delivery Issues

6.1 Non-Delivery:

  • Full refund if order is not delivered within the promised time frame

  • Compensation for delayed delivery may be provided at our discretion

6.2 Incorrect Delivery:

  • Full refund or replacement for incorrect orders

  • Customer must report within 30 minutes of delivery

7. Payment Method Specific Refunds

7.1 Credit/Debit Cards:

  • Refunds processed to the original card

  • Processing time: 5-7 business days (depends on bank)

7.2 Digital Wallets:

  • Refunds processed to the original wallet

  • Processing time: 24-48 hours

7.3 UPI/Bank Transfer:

  • Refunds processed to the original account

  • Processing time: 1-3 business days

8. Dispute Resolution

8.1 Internal Resolution:

  • Customer service team will attempt to resolve issues within 24 hours

  • Escalation to manager if initial resolution is unsatisfactory

8.2 External Resolution:
If you are not satisfied with our resolution, you may:

  • File a complaint with the National Consumer Helpline: 1800-11-4000

  • Approach the District Consumer Disputes Redressal Commission

  • File a complaint through the Consumer Commission’s e-Daakhil portal

9. Terms and Conditions

9.1 Refund Limitations:

  • Refunds are limited to the order value

  • Delivery charges are non-refundable unless the issue is due to our error

  • Processing fees may apply for certain payment methods

9.2 Fraudulent Claims:

  • False refund claims may result in account suspension

  • Legal action may be taken for fraudulent activities

10. Customer Rights

Under the Consumer Protection Act, 2019, you have the right to:

  • Quality goods and services

  • Information about products and services

  • Fair treatment and redressal of grievances

  • Protection against unfair trade practices

11. Contact Information

For refund requests or questions about this policy:

12. Policy Updates

This policy may be updated periodically.