Privacy Policy for Cafe Pizza Corner

Effective Date: 17 July 2025
Last Updated: 17 July 2025

This Privacy Policy describes how Cafe Pizza Corner (“we,” “us,” or “our”) collects, uses, protects, and discloses your personal information when you visit our website or use our services.

1. Data Fiduciary Information

Business Name: Cafe Pizza Corner
Contact Information:

• Email: [email protected]

• Phone: +91 0495 280 3960

• Address: Kunnamangalam, Kozhikode, Kerala 673571

2. Information We Collect

We collect the following categories of personal data:

2.1 Personal Information:

• Name and contact details (phone number, email address)

• Delivery address

• Payment information (processed through secure payment gateways)

• Order history and preferences

• Feedback and reviews

2.2 Technical Information:

• IP address and device information

• Browser type and version

• Usage patterns and website interaction data

• Cookies and similar tracking technologies

3. Purpose of Data Processing

We process your personal data for the following specific purposes:

• Order Processing: To process and fulfill your food orders

• Customer Service: To respond to your inquiries and provide support

• Payment Processing: To process payments for orders

• Service Improvement: To enhance our website and services

• Legal Compliance: To comply with applicable laws and regulations

• Marketing Communications: To send promotional offers (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Your explicit consent for marketing communications

• Contractual necessity for order processing and delivery

• Legal obligations for tax and regulatory compliance

• Legitimate interests for service improvement (where not overridden by your rights)

5. Data Retention

We retain your personal data for the following periods:

• Order and payment information: 7 years (for tax and accounting purposes)

• Customer account data: Until account deletion or 3 years of inactivity

• Marketing consent data: Until consent is withdrawn

• Technical logs: 1 year

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure Socket Layer (SSL) encryption for data transmission

• Regular security audits and updates

• Access controls and authentication mechanisms

• Staff training on data protection

7. Data Sharing

We may share your personal data with:

• Payment Processors: For secure payment processing

• Delivery Partners: For order fulfillment (only delivery-related information)

• Legal Authorities: When required by law or legal process

• Service Providers: Third-party vendors who assist in our operations (under strict confidentiality agreements)

We do not sell your personal data to third parties.

8. Cross-Border Data Transfer

If we transfer your personal data outside India, we ensure adequate protection through appropriate safeguards as required by the DPDPA.

9. Your Rights as a Data Principal

Under the DPDPA, you have the following rights:

• Right to Access: Request information about your personal data we hold

• Right to Correction: Request correction of inaccurate personal data

• Right to Erasure: Request deletion of your personal data

• Right to Restrict Processing: Request limitation of processing

• Right to Data Portability: Request transfer of your data

• Right to Withdraw Consent: Withdraw consent for marketing communications

• Right to Grievance Redressal: File complaints with our grievance officer

10. Exercising Your Rights

To exercise your rights, contact us at:

• Email: [email protected]

• Phone: +91 0495 280 3960

We will respond to your request within 30 days.

11. Grievance Redressal

Email: [email protected]
Phone: +91 0495 280 3960

If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India.

12. Children’s Privacy

We do not knowingly collect personal data from children under 18 years. If we become aware of such collection, we will delete the data immediately and obtain verifiable parental consent for future processing.

13. Data Breach Notification

In case of a data breach that may affect your rights, we will notify you within 72 hours as required by law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through our website or email.

15. Contact Information

For any questions about this Privacy Policy, please contact us at:

• Email: [email protected]

• Phone: +91 0495 280 3960

16. Policy Updates

This policy may be updated periodically.